General Questions
What does Duraline Systems specialize in?
What does Duraline Systems specialize in?
Duraline Systems specializes in Clean-to-Sterile Solutions for dental, medical, veterinary, laboratory, and healthcare facilities. We provide sterilization equipment, infection control products, technical service, preventive maintenance, validation, repairs, and equipment support to help organizations maintain safe, compliant, and efficient instrument reprocessing from cleaning through sterilization.
Who are your typical customers?
Who are your typical customers?
Serves dental practices, medical offices, hospitals, ambulatory surgery centers (ASCs), veterinary clinics, laboratories, universities, pharmaceutical manufacturers, government agencies, and research facilities. We support organizations of all sizes with sterilization equipment, infection control products, technical service, and compliance solutions tailored to their operational needs.
Do you sell both new and refurbished equipment?
Do you sell both new and refurbished equipment?
Yes. Duraline Systems offers both new and professionally refurbished sterilization equipment, including autoclaves, instrument washers, ultrasonic cleaners, and related systems. Every refurbished unit is inspected, tested, and serviced by our certified technicians to ensure reliable performance before shipment.
How long has Duraline Systems been in business?
How long has Duraline Systems been in business?
Duraline Systems has been providing sterilization equipment, technical service, and infection control solutions since 1986. As a third-generation family-owned company, we have proudly supported dental, medical, veterinary, laboratory, and healthcare facilities with trusted products, expert service, and reliable sterilization solutions for nearly four decades.
Products & Services
What types of sterilizers do you offer?
What types of sterilizers do you offer?
Duraline Systems offers steam autoclaves, Class B pre/post vacuum sterilizers, cassette autoclaves, rapid heat sterilizers, plasma sterilizers, dry heat sterilizers, ethylene oxide (EO) gas sterilizers, and large-capacity laboratory and research sterilizers. We carry both new and refurbished equipment from leading manufacturers to meet the needs of dental, medical, veterinary, laboratory, and healthcare facilities.
Do you provide installation and training?
Do you provide installation and training?
Yes. Our Team offers professional installation, equipment setup, operational training, and technical support to help ensure your sterilization equipment is installed correctly and your staff is confident in its proper use and maintenance.
Do you offer repair and maintenance services?
Do you offer repair and maintenance services?
Yes. Duraline Systems provides repair, preventive maintenance, calibration, validation, and emergency service for sterilizers, autoclaves, instrument washers, ultrasonic cleaners, and other sterilization equipment. Our factory-trained technicians service a wide range of brands to help maximize equipment performance and minimize downtime.
Can I trade in my old sterilizer?
Can I trade in my old sterilizer?
Yes. We accepts trade-ins on select sterilizers and sterilization equipment. Our team will evaluate your current unit and apply eligible trade-in value toward the purchase of new or refurbished equipment, helping reduce your overall investment.
Payments & Financing
What payment methods do you accept?
What payment methods do you accept?
Duraline Systems accepts major credit cards, ACH payments, business checks, wire transfers, and approved purchase orders. Financing options are also available for qualified businesses and healthcare facilities.
Do you offer financing or leasing options?
Do you offer financing or leasing options?
Yes. We offers financing and leasing options for qualified customers, making it easier to invest in sterilization equipment without a large upfront cost. Flexible payment plans are available for many new and refurbished products.
Returns & Support
What is your return policy?
What is your return policy?
Most returns require prior authorization and must be requested within 30 days of the invoice date. Approved returns may be subject to a restocking fee, and some products are non-returnable. Please review our complete Return Policy before requesting a return.
What should I do if I receive a damaged or incorrect item?
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, contact Customer Care as soon as possible. Please have your order number, photos of the product and packaging, and a description of the issue ready so we can resolve it quickly.
Do your products come with a warranty?
Do your products come with a warranty?
Yes. Warranty coverage is available on many products and services and varies by manufacturer, product type, and condition (new or refurbished). Please refer to the product page or contact Duraline Systems for specific warranty details.
Technical & Support
Do you provide technical support?
Do you provide technical support?
Yes. Duraline Systems provides technical support for sterilization equipment, including troubleshooting, operation, maintenance guidance, and product assistance. Complimentary support is available for eligible products, while advanced technical support and consultation services may be subject to a service fee.
How often should sterilization equipment be maintained?
How often should sterilization equipment be maintained?
Most manufacturers recommend preventive maintenance every 6 to 12 months, depending on the equipment model and frequency of use. Routine maintenance helps ensure reliable sterilization, extends equipment life, reduces unexpected downtime, and supports compliance with manufacturer and industry recommendations.
What happens if my sterilizer stops working?
What happens if my sterilizer stops working?
If your sterilizer stops working, contact Duraline Systems for troubleshooting and service. Our technicians can provide remote support via FaceTime, help diagnose the issue, recommend the best repair solution, and, when available, provide a loaner unit to minimize downtime.
Why Choose Duraline Systems?
What makes Duraline Systems different from other suppliers?
What makes Duraline Systems different from other suppliers?
Duraline Systems is your single source for Clean-to-Sterile Solutions. Unlike many suppliers that only sell equipment, we also provide factory-trained service, repairs, preventive maintenance, validation, rentals, trade-ins, financing, and technical support—helping healthcare facilities maximize equipment performance throughout its entire lifecycle.
Do you offer customer support after purchase?
Do you offer customer support after purchase?
Yes. Duraline Systems provides post-purchase support, including technical assistance, troubleshooting, maintenance guidance, replacement parts, and service options. Complimentary support is available for eligible products, while advanced technical support and consultation services may be subject to a fee.